Refund Policy

1. Eligibility

We offer a full refund within 30 days of your initial Premium subscription purchase. This applies to both monthly and annual plans and covers first-time purchases only — not renewals.

To request a refund within this window, email support@oxytek.net with the subject line "Refund Request" and the email address associated with your account.

2. After the 7-Day Window

After the 7-day period, all purchases are final and non-refundable. You may cancel your subscription at any time to prevent future charges, but no refund will be issued for the current billing period.

We encourage you to use the Free plan to evaluate the Service before upgrading.

3. Renewals

Automatic renewals (monthly or annual) are non-refundable. If you did not intend to renew, cancel your subscription at least 24 hours before the next billing date. To request a cancellation of an unintended renewal, contact us within 48 hours of the charge — we will review such requests at our discretion.

4. Cancellation

You may cancel your Premium subscription at any time. Upon cancellation:

• You retain Premium access until the end of the current billing period.
• You will not be charged again.
• Your data remains on your account after downgrade to Free.

5. How Refunds Are Processed

Payments are handled by Paddle (paddle.com), our Merchant of Record. Approved refunds are returned to the original payment method. Processing typically takes 5–10 business days depending on your bank or card issuer.

Send all refund requests directly to us — you do not need to contact Paddle separately.

6. Billing Errors

If you were charged in error (e.g. a duplicate charge due to a technical fault), contact us within 30 days and we will issue a full refund regardless of the standard policy window.

7. Contact